Open My Account

  1. Open your account menuSelect your name in the top-right corner of the page.
  2. Choose My AccountYou see your details and your invoice history.

Cancel your subscription

  1. Open My AccountAs above.
  2. Select Cancel SubscriptionThe button is on the My Account page when you have an active subscription.
  3. ConfirmYour subscription is cancelled and you will not be charged again. A notice replaces the buttons and, on a paid plan, tells you the date your access ends.
When you cancelWhat happens
During the 7-day free trial, or a Google previewYou are not charged. Your access ends straight away.
On a paid Monthly or Yearly planIt will not renew. You keep full access until the end of the period you paid for. My Account shows the date. Nothing more is charged.

Fees already paid are not refunded for the unused part of a period, except where the law requires. See the refund policy.

Change plan or come back later

To switch between Monthly and Yearly, or to return after cancelling, choose a plan on the plans page when you next log in, or email [email protected] and we will help.

Update your card

  1. Open My AccountSelect your name in the top-right corner, then My Account.
  2. Select Update cardA secure page from our payment provider opens.
  3. Enter the new cardYour card details are entered on that page, never on AcquityData.
  4. Return to My AccountWhen you are done you come back here. The new card is used for future payments.

For an active subscription nothing is charged when you change cards. If your last renewal failed, entering a new card also retries that payment.

Refunds are covered in our refund policy.

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